Townsville Branch

Our Services

Reception

Our front desk aims to accommodate all requests and concerns. Department responsibilities include:

• Redirecting call to a specific department
• Assistance with any general enquiries
• Bookings for local appointments/transport
• Takes care of any cancellations

Please keep in mind that our Receptionists do their best to ensure you meet your needs and requirements.

home care (SAH, CHSP, QCSS, NDIS)

The Home Care team arranges high-quality services for our valued clients. Department responsibilities include:

• Signing up new clients
• Care Plan Reviews
• Taking any client queries about the services
• Referrals (podiatry, home modifications, allied health, meals, domestic assistance (high clean/bond clean), gardening)

Support at Home (SAH)

The Support at Home Program (SAH) is one of the ways that our clients can access affordable care services to get some help at home. Department responsibilities include:

Social Support Services

Domestic Assistance

Clients are allocated two Bur-Del Support Workers to attend their homes 2-4 times a month to help them with their weekly/fortnightly General House Cleans.

General Clean – Vacuum, Mop, Wipe down kitchen bench tops, Clean Bathroom and Toilets, Clean Clients bedroom & offer linen services.

Gardening

Bur-Del provides lawn maintenance on a fortnightly basis.

Local Transport

Transportation to and from appointments and accompanied shopping.

Do My Needs meet the requirements?

Support at Home (SAH) Eligibility

To find out if you are eligible for a Support at Home (SAH) or any other help at home services, call My Aged Care on 1800 200 422. The My Aged Care contact centre will ask you a series of questions to determine if you need an assessment by an Aged Care Assessment Team (ACAT).

During the assessment the ACAT will determine if you are eligible for Support at Home (SAH) and which level best meets your care needs.

There are 4 transitional levels for clients who are transitioning from Home Care Packages.

Under the new Support at Home there are 8 levels:

Level 1 – Basic Care Needs
Level 2 – Low Care Needs
Level 3 – Moderate Care Needs
Level 4 – High care needs
Level 5 – Complex Care Needs
Level 6 – Very high Care Needs
Level 7 – Extremely high Care Needs
Level 8 – Most complex and intensive Care Needs

There are 2 Short-Term Pathways of Support at Home:

Restorative Care Pathway
End-of-Life (Palliative) Pathway

You will be approved for one level of the Support at Home (SAH). You will be prioritised for care based on your assessed need.

Based on your income and assets, you may be required to contribute towards the cost of the services you receive under Support at Home (SAH). The amount you are required to pay is determined by Services Australia, who will assess your circumstances and notify you of the applicable contribution percentage. This contribution is applied toward the total cost of your care and services delivered by your chosen approved SAH provider.

CHSP Eligibility

You may be eligible for services under CHSP if you are:

- 65 years or older, or
- 50 years or older and identify as an Aboriginal and Torres Strait Islander person, or
- 50 years or older and on a low income, homeless, or at risk of homelessness.

QCSS Eligibility

You may be eligible for services under QCSS if you are:

- Under 65 years old, or
- Under 50 years old if you identify as an Aboriginal and Torres Strait Islander person), or
- Not eligible for the National Disability Insurance Scheme (NDIS) and
- Have a disability, chronic illness, mental health condition, or other circumstances that require low-level support to maintain independence in the community.

To find out if you need an assessment and if you are eligible for help at home services, call My Aged Care (CHSP) on 1800 200 422 or the QCSS Access Point (QCSS) on 1800 600 300.