Townsville Branch

Our Services

Reception

Our front desk aims to accommodate all requests and concerns. Department responsibilities include:

• Redirecting call to a specific department
• Assistance with any general enquiries
• Bookings for local appointments/transport
• Takes care of any cancellations

Please keep in mind that our Receptionists do their best to ensure you meet your needs and requirements.

home care (SAH, CHSP, QCSS, NDIS)

The Home Care team arranges high-quality services for our valued clients. Department responsibilities include:

• Signing up new clients
• Care Plan Reviews
• Taking any client queries about the services
• Referrals (podiatry, home modifications, allied health, meals, domestic assistance (high clean/bond clean), gardening)

Support at Home (SAH)

Support at Home (SAH) are one of the ways that our clients can access affordable care services to get some help at home. Department responsibilities include:

Social Support Services

Domestic Assistance

Clients are allocated two Bur-Del Support Workers to attend their homes 2-4 times a month to help them with their weekly/fortnightly General House Cleans.

General Clean – Vacuum, Mop, Wipe down kitchen bench tops, Clean Bathroom and Toilets, Clean Clients bedroom & offer linen services.

Gardening

Bur-Del provides lawn maintenance on a fortnightly basis.

Local Transport

Transportation to and from appointments and accompanied shopping.

Do My Needs meet the requirements?

1. Support at Home (SAH) To find out if you are eligible for a Support at Home (SAH) or any other help at home services, call My Aged Care on 1800 200 422. The My Aged Care contact centre will ask you a series of questions to determine if you need an assessment by an Aged Care Assessment Team (ACAT).

2. During the assessment the ACAT will determine if you are eligible for Support at Home (SAH) and which level best meets your care needs. There are 4 transitional levels for clients who are transitioning from Home Care Packages.

Under the new Support at Home there are 8 levels:

- - Level 1 – Basic Care Needs
  - Level 2 – Low Care Needs
  - Level 3 – Moderate Care Needs
  - Level 4 – High care needs
  - Level 5 – Complex Care Needs
  - Level 6 – Very high Care Needs
  - Level 7 – Extremely high Care Needs
  - Level 8 – Most complex and intensive Care Needs

There are 2 Short-Term Pathways of Support at Home:

- - Restorative Care Pathway
  - End-of-Life (Palliative) Pathway

3. You will be approved for one level of the Support at Home (SAH). You will be prioritised for care based on your assessed need.

4. Based on your income and assets, you may be required to contribute towards the cost of the services you receive under Support at Home (SAH). The amount you are required to pay is determined by Services Australia, who will assess your circumstances and notify you of the applicable contribution percentage. This contribution is applied toward the total cost of your care and services delivered by your chosen approved SAH provider.

Home Care (CHSP, QCSS, NDIS) – you may be eligible for services under the Commonwealth Home Support Programme if you are:

65 years or older or,
50 years or older and identify as an Aboriginal and Torres Strait Islander person, or
50 years or older and on a low income, homeless or at risk of homelessness

In need of help at home to continue to live independently.

To find out if you need an assessment and if you are eligible for help at home services, call My Aged Care on 1800 200 422. The My Aged Care staff will ask you questions about your current news and circumstances so they can refer you to appropriate aged care services. You will need to have a Regional Assessment Service Agreement before you can be approved for care.