Townsville Branch

Our Services

Reception

Our front desk aims to accommodate all requests and concerns. Department responsibilities include:

• Redirecting call to a specific department
• Assistance with any general enquiries
• Bookings for local appointments/transport
• Takes care of any cancellations

Please keep in mind that our Receptionists do their best to ensure you meet your needs and requirements.

Home Care (CHSP, QCSS, NDIS)

The Home Care team arranges high-quality services for our valued clients. Department responsibilities include:

• Signing up new clients
• Yearly reviews
• Taking any client queries about the services
• Referrals (podiatry, home modifications, allied health, meals, domestic assistance (high clean/bond clean), garden maintenance)

Home Care Package (HCP)

Home Care Packages (HCP) are one of the ways that our clients can access affordable care services to get some help at home. Department responsibilities include:

Social Support Services

Domestic Assistance

Clients are allocated two Burdel Social Support Workers to attend Clients’ homes 2-4 times a month to help Clients with their weekly/fortnightly General House Cleans.

General Clean – Vacuum, Mop, Wipe down kitchen bench tops, Clean Bathroom and Toilets, Clean Clients bedroom & offer linen services.

45minute general cleaning – 15minutes social time with Client, or 1 hour full General Clean.

Garden Maintenance

Bur-Del provides lawn maintenance 2x a month ($20 surplus fee) and Green waste if necessary.

Local Transport

Transportation to and from appointments and accompanied shopping.

Do My Needs meet the requirements?

Home Care Package (HCP) To find out if you are eligible for a home care package or any other help at home services, call My Aged Care on 1800 200 422. The My Aged Care contact centre will ask you a series of questions to determine if you need an assessment by an Aged Care Assessment Team (ACAT).
During the assessment the ACAT will determine if you are eligible for a home care package and which package level best meets your care needs. There are four levels:
1. Level 1 – Basic care needs
2. Level 2 – Low-level care needs
3. Level 3 – Intermediate care needs
4. Level 4 – High-Level care needs.
You will be approved for one level of the home care package. You will be prioritised for care based on your assessed need.
Each level of home care package provides a different subsidy amount. This amount is paid to your selected approved home care provider. The subsidy contributes to the total cost of your services and care delivery. It is expected that you will contribute to the cost of your care where your personal circumstances allow.

Home Care (CHSP, QCSS, NDIS) – you may be eligible for services under the Commonwealth Home Support Programme if you are:
65 years or older, or 50 years or older and identify as an Aboriginal and Torres Strait Islander person, or 50 years or older and on a low income, homeless or at risk of homelessness
Still living at home
In need of help at home to continue to live independently.
To find out if you need an assessment and if you are eligible for help at home services, call My Aged Care on 1800 200 422. The My Aged Care staff will ask you questions about your current news and circumstances so they can refer you to appropriate aged care services. You will need to have a Regional Assessment Service Agreement before you can be approved for care.