Burdekin Branch

Our Services

Reception

Our front desk aims to accommodate all your requests and concerns. Department responsibilities include:

• Redirecting call
• Assistance with any general enquiries
• Bookings for local/Townsville appointments

Please keep in mind that our receptionists do their best to ensure you meet your needs and requirements.

home care (SAH, CHSP, QCSS, NDIS)

The Home Care team arranges high-quality services for our valued clients. Department responsibilities include:

• Signing up new clients
• Care Plan Reviews
• Taking any client queries about the services
• Referrals (podiatry, home modifications, allied health, meals, domestic assistance (high clean/bond clean), gardening)

Support at Home (SAH)

Support at Home (SAH) are one of the ways that our clients can access affordable care services to get some help at home. Department responsibilities include:

Housing

At the core, Bur-Del aims to provide rental accommodation to Aboriginal, Torres Strait Islander and Australian South Sea Islander families in the Burdekin region. Bur-Del strives toward affordable and culturally appropriate housing for its tenants. Bur-Del owns and manages 38 houses, 4 units with 2 bedrooms and 30 Community Housing Units at the Butterfly Lodge. Bur-Del tenancy manages five units with two bedrooms under Community Housing.

Finance

Our trained team handles the financials of Bur-Del and our clients on a day-to-day basis. Department responsibilities include:

• Incoming Invoices
• Accounts
• Client fees

Kitchen

Bur-Del offers healthy and nutritious meals prepared by professionals.

• Meals at Centre
• Meals at Home (5x frozen meals a week – delivered every Monday)

Indigenality Centre

The Indigenality Centre focuses on the diverse history, cultures and heritage of Aboriginal, Torres Strait Islanders and Australian South Sea Islander families in the Burdekin Region and Wider Community.

• Social support group
• Transport (to and from centre)
• Meals at the centre (1x morning tea + 1x lunch)
• Daily activities

Allied Health Hub

The team of healthcare professionals at the Allied Health Hub focus on the well-being of our clients through:

• Physiotherapy
• Exercises
• Mobility
• Strength
• Balance

Bur-Del Healthy Learning centre

The Early Intervention Program focuses on incorporating health, development and learning for Aboriginal and Torres Strait Islander children aged between 3-5 years.

Social Support Services

Domestic Assistance

Clients are allocated two Bur-Del social support workers to attend clients’ homes 2 – 4 times a month to help clients with their weekly/fortnightly general cleaning.

General Cleaning – Vacuum, Mop, Wipe down kitchen bench tops, Clean the Bathroom and Toilet, Clean Clients bedroom and wash/change linen.

Unaccompanied Shopping

Clients are allocated two Bur-Del social support workers to attend clients’ home 2 – 4 a month to help clients with their weekly/fortnightly grocery shop. Workers are allocated to pick up clients’ shopping lists & methods of payment (cash or card) and deliver service of unaccompanied shopping. Staff will then deliver and pack away Clients groceries with Clients cards or change and the receipt.

Personal Care

Clients are allocated two Bur-Del social support workers to attend the client’s home 2-5 times a week to help clients with daily tasks such as bathing, showering and getting dressed.

Gardening

Bur-Del provides lawn maintenance on a fortnightly basis.

Minor Home Modifications

Minor installation of safety aids such as aids, alarms, ramps and support rails in each client’s home.

Local Transport

Transportation to and from appointments and accompanied shopping.

Townsville Transport

Transportation to and from out-of-town appointments. Clients will receive a courtesy call in regards to pick-up time a day prior to clients’ appointments.

Meals at centre

Providing meals at the Indigenality Centre 4 days a week.

Meals at home

Frozen meals to fit clients needs delivered every Monday.

Do My Needs meet the requirements?

1. Support at Home (SAH) To find out if you are eligible for a Support at Home (SAH) or any other help at home services, call My Aged Care on 1800 200 422. The My Aged Care contact centre will ask you a series of questions to determine if you need an assessment by an Aged Care Assessment Team (ACAT).

2. During the assessment the ACAT will determine if you are eligible for Support at Home (SAH) and which level best meets your care needs. There are 4 transitional levels for clients who are transitioning from Home Care Packages.

Under the new Support at Home there are 8 levels:

- - Level 1 – Basic Care Needs
  - Level 2 – Low Care Needs
  - Level 3 – Moderate Care Needs
  - Level 4 – High care needs
  - Level 5 – Complex Care Needs
  - Level 6 – Very high Care Needs
  - Level 7 – Extremely high Care Needs
  - Level 8 – Most complex and intensive Care Needs

There are 2 Short-Term Pathways of Support at Home:

- - Restorative Care Pathway
  - End-of-Life (Palliative) Pathway

3. You will be approved for one level of the Support at Home (SAH). You will be prioritised for care based on your assessed need.

4. Based on your income and assets, you may be required to contribute towards the cost of the services you receive under Support at Home (SAH). The amount you are required to pay is determined by Services Australia, who will assess your circumstances and notify you of the applicable contribution percentage. This contribution is applied toward the total cost of your care and services delivered by your chosen approved SAH provider.

Home Care (CHSP, QCSS, NDIS) – you may be eligible for services under the Commonwealth Home Support Programme if you are:
- 65 years or older or,
- 50 years or older and identify as an Aboriginal and Torres Strait Islander person, or
- 50 years or older and on a low income, homeless or at risk of homelessness

In need of help at home to continue to live independently.

To find out if you need an assessment and if you are eligible for help at home services, call My Aged Care on 1800 200 422. The My Aged Care staff will ask you questions about your current news and circumstances so they can refer you to appropriate aged care services. You will need to have a Regional Assessment Service Agreement before you can be approved for care.