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The Ultimate Guide to Help You with Consumer Directed Care  

Unleashing the Potential of CDC 

What is consumer directed care? 

consumer directed care

Decoding CDC: What’s it in for you? 

Accessing CDC services entails to: 

  • Exercise greater control over the care and services you desire, including how they are delivered and by whom. 
  • Decide your level of involvement in managing your CDC, giving you the flexibility to be as hands-on as you wish. 
  • Gain a clearer understanding of how your Home Care Package is funded and how the allocated funds will be utilised. You’ll have visibility into the amount of funding available in your specific package. 
  • Regularly assess your CDC to ensure it continues to align with your evolving care needs and preferences. 
  • Collaborate with your service provider to create a personalised care plan that meets your specific needs and preferences. 

6 Principles of Consumer Directed Care 

1. Choice and control over one’s care as a consumer: 

Individuals have the autonomy to make informed decisions about the type of care and services they receive. This includes: 

  • Selecting providers 
  • Determining the frequency and nature of services 
  • Making changes to their care plan as needed.  

  • CDC respects the dignity, preferences, and rights of each individual receiving care. 
  • This includes ensuring that care is provided in a manner that respects cultural, religious, and personal beliefs.  
  • Providers must recognise and uphold the individual’s right to privacy, dignity, and autonomy throughout the care process. 

3. Establish a mutually respected and balanced partnership between the provider and the individual: 

  • CDC promotes a collaborative approach between the individual and their care provider.  
  • It fosters open communication, mutual respect, and active participation in decision-making.  
  • Providers should view individuals as equal partners in their care, working together to achieve shared goals and outcomes. 
  • CDC recognises that individuals have different preferences and abilities when it comes to managing their care.  
  • Some may prefer to take a hands-on approach, actively participating in decision-making and care planning, while others may prefer a more supportive role. 
  • Providers should respect these preferences and adapt their approach accordingly, ensuring that individuals feel empowered and supported in managing their care. 
  • CDC emphasises the importance of promoting wellness and independence. 
  • Providers should focus not only on addressing immediate care needs but also on supporting individuals to maintain or improve their overall health and well-being. 
  • This may include providing access to rehabilitation services, wellness programs, and resources to enhance physical and mental well-being. 
  • Transparency is key in CDC, with providers being transparent about how package funding is allocated and used.  
  • Individuals should have a clear understanding of their entitlements, fees, and charges associated with their care.  
  • Providers should provide regular updates and reports on the services received, ensuring that individuals are fully informed and able to make informed decisions about their care. 

How does consumer direct care work? 

Assignment of Packages: 

  • Home Care Packages are assigned directly to individuals rather than providers, allowing recipients to select a provider in their vicinity that best aligns with their needs. 
  • This arrangement enables individuals to transfer their package to a new provider if they decide to make a change. 

National Priority System: 

  • The Australian government, Department of Health and Aged Care, prioritises individuals approved for a package using their national priority system. During this process, the government considers individual’s assessed priority for home care (medium or high) and the approval date. 
  • It is important to keep in mind that, due to high demand, individuals may experience wait times until a package becomes available to assign to them. 

CDC Funding: 

CDC provides four levels of package funding, each tailored to meet a variety of care needs. For instance, Level 1 addresses basic care needs while Level 4 is suitable for those with higher care requirements. 

The total funding for a CDC budget includes: 

  • Government subsidy, which includes supplements for specific care needs for eligible individuals. 
  • Basic daily fees, which are applicable to all package recipients. 
  • Income-tested care fees, which are imposed on individuals with income exceeding a certain threshold. 
  • Additional care and services amounts, which are available for extra services beyond what package funding covers. 

Both the Government and the care recipient contribute these amounts directly to the provider. 

Services and Pricing: 

  • Providers establish prices for each service offered under the CDC. 
  • They can deliver services internally or engage subcontractors. 

Providers are required to: 

  • Collaborate with recipients to plan their care and services. 
  • Utilise a consumer-directed care approach when delivering services. 
  • Use the recipient’s CDC funding to cover service costs and ensure recipients receive the full benefit of their package. 

Benefits of Consumer Directed Care 

Empowerment of individuals 

Consumer directed care empowers individuals to take an active role in managing their health and well-being. By participating in care planning and decision-making, they gain a sense of autonomy and control over their lives. 

Enhanced flexibility and control 

One of the key advantages of consumer directed care is its flexibility. Individuals have the freedom to choose the types of services they receive, the frequency of care visits, and the caregivers they feel most comfortable with. 

Improved quality of life for care recipients 

Studies have shown that consumer directed care leads to higher levels of satisfaction and improved outcomes for care recipients. By receiving personalised care that aligns with their preferences, individuals experience greater independence and overall well-being. 

Consumer Directed Care in Aged Care 

Implementation of consumer directed care in aged care facilities 

Consumer directed care is gaining traction in aged care settings, where it is reshaping traditional approaches to service delivery. Aged care package providers are embracing CDC principles to offer more person-centred and flexible care options. 

Impact on elderly individuals and their families 

For elderly individuals and their families, consumer directed care offers a sense of empowerment and choice. It allows them to remain in control of their care decisions and maintain their independence for as long as possible. 

Consumer Directed Care for Disabled Adults 

Tailored support for disabled adults 

Consumer directed care is particularly beneficial for disabled adults who require specialised support services. By customising their care plans, individuals with disabilities can access the assistance they need to live fulfilling and independent lives. 

Accessibility and inclusivity in care services 

Consumer directed care promotes accessibility and inclusivity by accommodating the diverse needs of individuals with disabilities. Home Care for disabled adults It encourages the provision of culturally sensitive and linguistically appropriate services that respect individuals’ backgrounds and identities. 

Consumer Directed Home Care Services 

Customised care plans for seniors at home 

Consumer directed home care services enable seniors to age in place with dignity and comfort. Care recipients have the freedom to design their care plans based on their preferences and maintain their routines and lifestyle choices. 

Advantages of caregiver services for seniors 

Caregiver services play a vital role in supporting seniors who choose to remain at home. Whether it’s assistance with activities of daily living, companionship, or household chores, caregivers provide invaluable support that enhances seniors’ quality of life. 

Future Trends in Consumer Directed Care 

Technological advancements in care services 

The future of consumer directed care is shaped by technological innovations that enhance the delivery of personalised services. From telehealth platforms to wearable devices, technology offers new opportunities to empower individuals and improve care outcomes. 

Potential improvements in consumer satisfaction 

As consumer directed care continues to evolve, there is potential for further improvements in consumer satisfaction and engagement. By leveraging data analytics and feedback mechanisms, providers can continuously refine their services to better meet the needs and preferences of consumers. 


Consumer Directed Care revolutionises aged care that prioritises individual choice and autonomy. It empowers individuals to lead fulfilling lives on their terms, ensuring dignity and independence. With advancements in technology and a focus on inclusivity, CDC promises a brighter future for aging gracefully. 

At Bur-del, we specialise in all aspects of Home Care Package services tailored to meet your unique needs. With a focus on empowerment and personalised support, we ensure that you remain in control of your care journey. Experience dignity, independence, and peace of mind with Bur-del. 

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