Bur Del

Home Care Package



You may be eligible for a home care package if you are an older person who needs coordinated services to help you to stay in your home.

Assessment for a
home care package

To find out if you are eligible for a home care package or any other help at home services, call My Aged Care on 1800 200 422. The My Aged Care contact centre will ask you a series of questions to determine if you need an assessment by an Aged Care Assessment Team (ACAT).

During the assessment the ACAT will determine if you are eligible for a home care package and which package level best meets your care needs. There are four levels:

During the assessment the ACAT will determine if you are eligible for a home care package and which package level best meets your care needs. There are four levels:

You will be approved for one level of the home care package. You will be prioritised for care based on your assessed need.

Each level of home care packages provides a different subsidy amount. This amount is paid to your selected approved home care provider. The subsidy contributes to the total cost of your services and care delivery. It is expected that you will contribute to the cost of your care where your personal circumstances allow.

Find out more about an ACAT assessment.


The types of services you can access under a home care package include, but are not limited to:

Assistance with personal activities such as bathing, showering, toileting, dressing and undressing, mobility and communication.

Assistance with preparing meals, including special diets for health, religious, cultural or other reasons; assistance with using eating utensils and assistance with feeding.

Assistance in using continence aids and appliances such as disposable pads and absorbent aids, commode chairs, bedpans and urinals, catheter and urinary drainage appliances, and enemas.

Providing crutches, quadruped walkers, walking frames, walking sticks, mechanical devices for lifting, bed rails, slide sheets, sheepskins, tri-pillows, pressure-relieving mattresses and assistance with the use of these aids.

Inclusive of speech therapy, podiatry, occupational or physiotherapy services, hearing and vision services. Home care level 1 and 2 packages are not intended to provide comprehensive clinical or health services. Home care level 3 and 4 packages have a greater emphasis on delivering complex care in the home, including more clinical care where needed.

Assistance with shopping, visiting health practitioners and attending social activities.

Assistance with bandages, dressings and skin emollients.

A home care package may also be used to support the use of:

Video conferencing and digital technology (including remote monitoring) to increase access to timely and appropriate care.

Such as aids and equipment (particularly those that assist a person to perform daily living tasks), as well as devices that assist mobility, communication and personal safety.

Some aids and equipment that are directly associated with your care needs can be purchased using funds from your package budget. Read more about aids and equipment.

Home care package restrictions

There are care and services that you must not use home care package funds for:

Consumer directed care

All home care packages must be provided on a consumer-directed care basis. This means your provider will work with you to identify a home care package of care and services to meet your needs so you can live a more active and independent life.

The National Disability Insurance Scheme

We are a Registered NDIS Provider

Need Help ?

Please raise your concerns with us first on (07) 47833680 if you have any questions regarding your care. We will endeavour to quickly and respectfully address your concerns.